Assistant F&B Manager

Education & Experience:

• High school diploma/GED with at least three (3) years of experience in food and beverage, culinary, or a related professional area; 
• Or, an Associate's (two-year) degree in Food Service Management, Hotel/Restaurant Management, Hospitality, Business Administration, or a related major from an accredited university with at least one (1) year of experience in food and beverage, culinary, or a related professional area.
• Or, any equivalent combination of education and experience.

Minimum Qualifications:

• Must be at least 18 years of age.
• Must hold a high school diploma/GED.
• Must be able to clearly communicate verbally in English; bilingual skills are a plus.

Core Work Activities:

       Assist in Managing Day-to-Day Operations 

• Order food and beverage (F&B) supplies, cleaning supplies, and uniforms.
• Supervise daily F&B/culinary shift operations and monitor compliance with all F&B policies, standards, and procedures.
• Support and supervise an effective monthly self-inspection program.
• Operate all department equipment as necessary and report malfunctions.
• Manage staffing levels to verify that guest service, operational needs, and financial objectives are met.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Develop specific goals and plans to prioritize, organize, and accomplish work.
• Maintain the operating budget, and verify that standards and legal obligations are followed.
• Celebrate and foster decisions that result in successes, as well as learn from failures.
• Communicate areas that need attention to staff, and follow up to confirm understanding.
• Coordinate cleaning program in all F&B areas (e.g., general cleaning), identifying trends and making recommendations for improvements.
• Follow property-specific second effort and recovery plan.
• Maintain availability and approachability with all team members.
• Demonstrate knowledge of the brand-specific service culture.
• All other duties as assigned.

       Provide Exceptional Customer Service 

• Provide services that are above and beyond for customer satisfaction and retention.
• Serve as a role model to demonstrate appropriate behaviors.
• Manage day-to-day operations, monitor quality and standards, and meet the expectations of the Members on a daily basis.
• Take proactive approaches when dealing with Member concerns.
• Set a positive example.
• Stay readily available/approachable with all Members and guests.

Additional Responsibilities: 

• Provide information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Perform other job functions if necessary.
• Extend professionalism and courtesy to team members at all times.
• Maintain budgets, operating statements, and payroll progress reports.
• Perform other duties, as assigned, to meet business needs.